Exchanges and store credit
Wrong size or a damaged piece? Swap the size or take store credit within 14 days of delivery.
- Start it from your orderWithin 14 days of delivery, open the order and choose Exchange. No account? Create one with the email you shopped with.
- Bring or send it to the boutiqueDanjuma Ejiaga Plaza, 3rd Avenue, Gwarimpa, Abuja. Monday to Saturday, 10am to 7:30pm · Sunday closed. Unworn, with the tags on.
- We sort you outYour new size goes out within 3 to 5 working days of us receiving it. Store credit is added once we've checked the piece.
What we can take back
- Unworn and unwashed
- Still carrying its original tags
- In its original packaging
- Inside your window: 14 days from delivery
Store credit
Store credit lands in your Ché Orika account, never expires and works on anything. Tick "Use my store credit" at checkout. We don't give refunds to your original payment method for change-of-mind returns.
Damaged or the wrong piece
Tell us within 48 hours of delivery, with a photo and your order number, and we'll swap it or give you store credit through the same steps. WhatsApp us or email hello@cheorika.com.
Getting it back to us
Bring it to the boutique or send it with any courier. Sending it is at your cost.
If we can't approve it
If the piece has been worn, washed or has lost its tags, we'll email you to explain why. No swap or credit is given and we send the piece back to you. Delivery back is at your cost: our team will WhatsApp you the fee and how to pay.
If the fault is ours
If you've paid and we can't fulfil your order, for example a piece turns out to be unavailable, we refund you in full to your original payment method, automatically. You don't have to ask.
Cancelling
You can cancel within 24 hours of placing your order. Email hello@cheorika.com with your order number. After that, the exchange steps above apply once it arrives.